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Complaints Procedure

At Bannerman Rendell Ltd we recognise the importance of great customer service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we will commit to dealing with your complaint in a thorough and professional manner.


If you wish to register a complaint or request a copy of our complaints procedures please contact us:

In writing, addressed to:

The Compliance Manager
Bannerman Rendell Ltd
5-10 Bury Street

By telephone to 020 7929 3400
By email to 

In the unlikely event you cannot settle your complaint with us directly, you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS website at

If you are a consumer and your complaint relates to insurance purchased from us via electronic means (e.g. on-line or via email or mobile phone) then you are also able to use the EC On-line Dispute Resolution (ODR) platform at will notify FOS on your behalf.

A copy of our procedures for dealing with complaints is available on request. If you are a consumer (someone purchasing insurance not related to a business) and your complaint is in relation to a policy provided by underwriters at Lloyd’s, in the unlikely event that you remain dissatisfied with our response, we are obliged to inform you may be entitled to refer the matter to the Complaints team at Lloyd’s.

Full details of Lloyd’s complaints procedures are available at and the Complaints team’s contact details are as follows:

Lloyd’s Fidentia House,
Walter Burke Way,
Chatham Maritime,
Chatham, Kent,
ME4 4RN.

Tel: 0207 327 5693
Fax: 0207 327 5225


Lloyd’s is proposing to transfer certain EEA insurance policies to Lloyd’s Brussels.  The proposed transfer will not change terms and conditions of any policy, except that Lloyd’s Brussels will become the insurer and Data Controller in respect of the transferred policies. 

Further information about the proposal (including whether it could affect your pre-transfer position), which policies are transferring, your rights and what you need to do can be found at:

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